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My iPhone4G died…and was resurrected.

June 27th, 2010 No comments

I was two days into happy iPhone 4g ownership when the unthinkable happened – my iPhone went crazy.  Up till now, I was feeling pretty good about this beauty – I had none of the yellow spotting/streaking that blogs were talking about, I wasn’t able to consistently reproduce the attenuation issues, and all the other minor problems that people were talking about had yet to make their appearance on my new Precious.  So imagine how freaked out I was when I saw this on my baby:

(I’m really sorry about the video quality – I was fully intending to take some decent video of the problem under good lighting but by the time I got home to get my car to get to my Genius Bar appointment, I had run out of time.  So the above was grabbed using my fiancee’s iPhone 4 while we were waiting at the Apple Store in Ardmore.  The lights there are like being under interrogation and the reflection off the shiny screen of the iPhone makes it incredibly difficult to capture what’s happening on the screen properly).

If you watch the above video enough, you’ll see that my screen has basically washed out – I had maybe 4 colors (if that) on the screen.  Furthermore, on the left hand side you can see vertical scrolling reminiscent of VHF reception issues on early television screens.  I had not dropped the phone and it had spent its entire two days previously either living inside my pocket (with nothing else in there) or on a flat desk surface.  You’re talking to a guy who has never dropped an electronic device and went through 2 years with his iPhone 3G having never suffered a scratch.  Suffice it to say I’m careful with my tech.  So you can imagine just how freaked out I was by this.

I have to say that I was very pleased with both AT&T and Apple’s response to this issue.  Since I’d ordered the phone from AT&T, I took it first to my local AT&T store.  The rep there was pretty impressed with the problem but they had zero spares on hand to do a swapout.  He recommended I go to the Apple Store to resolve my issue.  The Apple Store was able to give me a Genius Bar appointment the same day and they swapped out the phone without any problems.  The Apple rep was also pretty impressed by the error, having never seen anything like it before on any iPhone.  I walked out of there relieved and clutching a new Precious.  It was going to be a good day after all.  And I was able to use the Precious to do this:

If you want the full story on that, you’ll have to check out my personal blog!

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